Description:
The key focus for all of us in talent development is the employee We want to make sure they are given opportunities to learn and develop, as well as treated right and engaged; in other words, a positive employee experience. Studies have clearly shown that positive employee experience leads to better bottom line results.
A great deal of attention has been paid to the customer experience, which also leads to better company performance. The hospitality industry certainly knows this and leads the way in creating a positive customer experience.
We are fortunate to have a panel of learning and development leaders in the hospitality industry who will share what they have learned and applied from the customer experience in creating a positive employee experience.
Panelists
Gina Sweeney is the Manager of Training & Development at Hershey Entertainment and Resorts. With over 20 years of training, facilitation, coaching, leadership, customer service, and employee development, Gina leads a team which is responsible for onboarding employees as well as developing leadership and professional development initiatives across the organization.
Jessica Somple is the Director of Organization Effectiveness for Hospitality at MGM Resorts International, one of the largest integrated resort operators worldwide (with properties such as MGM Grand, Mandalay Bay, The Mirage, Luxor, and Borgata).
Kevin Hostetter is the Director of Training for Auntie Anne’s, LLC based in Lancaster, Pennsylvania. Auntie Anne’s was founded by “Auntie” Anne Beiler on February 2, 1988, has the best tasting pretzels in the world, and is the #1 pretzel franchisor in the world with locations in 48 states and more than 25 countries!
Dan Kessler is the President of Energage, the research partner for the Top Workplaces program. Previously, he was a Project Leader at The Boston Consulting Group where he specialized in organizational transformation, operations, and corporate development.
Information & Registration:
