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Recap - April 2019 Workshop

11 Apr 2019 9:50 AM | Anonymous member (Administrator)

Thanks to Jamie Cooperstein for a great April Workshop with L&D Philly. Two things we learned - you cannot deny the saying "you only get once chance to make a first impression" and the five keys to great customer service - Empowerment; Personalized Attention; Anticipating Needs; Timely Service Recovery; Under Promising & Over Delivering! 

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