Menu
Log in


Log in

Recap - April 2019 Workshop

Thu, April 11, 2019 9:50 AM | Anonymous member

Thanks to Jamie Cooperstein for a great April Workshop with L&D Philly. Two things we learned - you cannot deny the saying "you only get once chance to make a first impression" and the five keys to great customer service - Empowerment; Personalized Attention; Anticipating Needs; Timely Service Recovery; Under Promising & Over Delivering! 

© 2022 - Learning & Development Professionals of Greater Philadelphia

Powered by Wild Apricot Membership Software