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L&D PROFESSIONALS OF GREATER PHILADELPHIA       Life, Liberty, and the Pursuit of Better Training, Yo!

Upcoming workshops

    • 10 Apr 2019
    • 2:00 PM - 5:00 PM
    • The Chamber of Commerce for Greater Philadelphia - 200 S Broad Street, Philadelphia PA, 19102, Suite 700 - Engagement Room (Inside the Bellevue)


    Culture eats strategy for breakfast. They teach that to the cadets at West Point, Annapolis, and Colorado Springs. All the top business schools would impart that same wisdom. You cannot grow business without a solid plan and a vision of the future. Organizations spend countless hours on activities such as developing 5-year plans, creating "blue chip" projects, and of course, hours spent on budgeting and negotiating spend. Without such management techniques, any success may prove accidental. But top-line and bottom-line results often live and die on the front-line. Let's face it - there's a lot of tough competition out there. Every interaction between employees and customers represents a chance for the company to "get it right". Or fail miserably. If your employees do not wow customers you better believe that in the end, the results will show it. But how can organizations create meaningful training that impacts customer service and drives business results?

    Join L&D Philly and locally based hospitality educator, customer service consultant, and former 5-Star Concierge Jamie Cooperstein as she explores how the top companies get customer service training right. Hint: You learn great customer service the way you get to Carnegie Hall.

    About Our Facilitator:

    Jamie Cooperstein

    As a relatable “having done the job herself” facilitator, Jamie has a refreshing delivery and uses a blend of interactive exercises, role playing and team building to coach clients on the necessary components of service excellence. Managers in customer-facing roles are encouraged to reinforce the skills acquired in training in order to create a culture shift. 

    You don't have to be an upscale brand, or have a large budget or team to effortlessly deliver Five Diamond service. Any business can elevate its service delivery with the right attitude and the right tools. It begins at the top, with upper management having a “customer comes first” mindset that your staff will want to enthusiastically adopt. ​

    • 4 May 2019
    • 9:00 AM - 12:00 PM
    • TBD


    Over 74% of millennials say their employers don't provide enough relevant professional development opportunities. Today's companies are struggling to recruit and retain high-performing millennial professionals as a result of their outdated learning and development strategies. In this interactive workshop, Dr. Brandi Baldwin, from the Center for Millennial Engagement, will outline a simple framework to help L&D professionals assess, update, and implement more relevant programming for today's multi-generational workforce.

    Session Objectives

    Attendees will:

    • Understand the current trends in millennial engagement.
    • Identify learning and development best practices that are less appealing to millennial professionals.
    • Learn new strategies for engaging today's maturing millennial professionals.


    Dr. Brandi Baldwin-Rana

    Dr. Brandi is the CEO at Millennial Ventures Holdings, the parent company to a growing portfolio of women and minority-owned businesses. Prior to her role at Millennial Ventures, she spent over 6 years as a Business and Psychology professor at institutions such as Temple University, Harcum College, and Johns Hopkins. In 2018, she was invited to join the teaching team at the University of Pennsylvania Wharton School, where she currently teaches Management Communication.

    After publishing her first book on corporate leadership, Dr. Brandi has become a thought-leader who is tapped by organizations like Discover, Comcast, and the Federal Government to share her unconventional insights on engaging the millennial workforce, leadership, and diversity. Dr. Brandi was also the 2017 commencement speaker at Brightwood College where she shared her perspective on how to achieve "career freedom", a concept that she teaches professionals around the globe.

    She was appointed to Philadelphia Mayor Jim Kenney's Millennial Advisory Commission in 2017 and was recently named one of Philadelphia's Most Influential African American's by the Philadelphia Tribune. In 2018, her company Millennial Ventures received the Small Business of the Year Award and the Philadelphia Business Journal awarded her as one of Philadelphia's 40 Under 40.

Past events

9 Mar 2019 March 2019 Monthly Workshop - Getting More of What You Want Out of Life & Business
19 Feb 2019 Special Event - Brewery Tour & Networking
12 Feb 2019 Brews with some Views - February Networking Event in the City
12 Jan 2019 January Workshop - Linking Thinking & Self-Leadership to Value, Culture, and Performance
10 Nov 2018 Open Mic 2018 Edition - Free & Low Cost Resources - featuring Padcaster
8 Nov 2018 Meet the Author - Dave Bookbinder - "The New ROI" - in partnership with Meet the Author
13 Oct 2018 October Monthly Workshop #1 - In Partnership with ACP Philadelphia - Be Your Own Boss: Expert Advice on Running a Successful Business
11 Oct 2018 Meet the Author - Peter Demarest - Answering the Central Question - in partnership with MTA
22 Sep 2018 September Monthly Workshop - in Partnership with ACP Philadelphia - Mythbusters: The Real Truth Behind Resumes That Get Noticed
11 Sep 2018 2018 Philadelphia HR, Training, & Talent Networking Extravaganza! - Sponsored by TrainingPros
25 Jul 2018 Innovative Solutions to Today's L&D Challenges - A CLO Panel Discussion - brought to you by Drexel University Goodwin College of Professional Studies
14 Jul 2018 July 2018 Monthly Workshop - Change Management – New Perspectives and Tried and True Tools
9 Jun 2018 June 2018 Monthly Workshop in Partnership with ATD Philadelphia - Make Training a Want to (Not a Have to)
2 May 2018 Philly Tech Week 2018 Event #2 - Exploring the Possibilities of Real-Time Collaboration in a Virtual Landscape
28 Apr 2018 Philly Tech Week - Event #1 - Designing Experiential Learning for Virtual, Augmented, and Mixed Reality
14 Apr 2018 April Monthly Workshop - Unlocking Creative Solutions Through Design Thinking
3 Mar 2018 March Monthly Workshop - NOW VIRTUAL! - Micro-learning for the 1%
17 Feb 2018 February Monthly Workshop #2 - Tears of Laughter Method: Advanced Articulate Storyline (Variables, Triggers, and Conditions)
10 Feb 2018 February Monthly Workshop #1 - eLearning Design for Beginners
13 Jan 2018 January Monthly Workshop - Smash Your Sales Stereotypes!
2 Dec 2017 A New World - Bottom-Up vs Top-Down: Creating the Training Experience People Really Want
11 Nov 2017 November 2017 Monthly Workshop - Designing Experiential Learning for Virtual, Augmented, and Mixed Reality
8 Nov 2017 Fall Webinar Series - Captivate versus Storyline - A Comprehensive, Objective Review
25 Oct 2017 Fall Webinar Series - (The) Future of Learning Technology
4 Oct 2017 Fall Networking Event
16 Sep 2017 September 2017 Monthly Workshop - Prototyping Your Concepts: Turning Ideas into Reality
13 Sep 2017 Fall Webinar Series - Road Map to xAPI
1 Aug 2017 Mastering the Art of Strategic Selling - in Partnership with Drexel University's Goodwin School of Professional Studies
15 Jul 2017 July 2017 Monthly Workshop - Experiential Learning for High Engagement and Learning
17 Jun 2017 June 2017 Monthly Workshop - Cafeteria Style Learning for Adults
18 May 2017 Gamification for Talent Development - Deconstructing the Psychology of Games to Entice and Engage
3 May 2017 May Workshop - Philly Tech Week 2017 presented by Comcast - Brain Based Learning in the Virtual Classroom
22 Apr 2017 April Workshop - Funny Fuel: Gas to Gain Glee in Your Work
25 Mar 2017 March Workshop - Hooked on a Feeling: Amplifying Your Emotional Intelligence for Peak Performance
4 Feb 2017 February Workshop - The 6D's of Breakthrough Learning
21 Jan 2017 January Workshop - Mind Over (subject) Matter

Harrisburg University is a proud sponsor of L&D Philadelphia, offering Master’s degrees, certificate programs or individual courses in Instructional Design, Instructional Management, or Games and Simulations. Visit their website to discover more

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