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L&D Professionals of Greater Philadelphia

City of Philadelphia - Community Behavioral Health - Training Specialist

  • 10 Mar 2019 8:13 PM
    Message # 7209558
    Anonymous member (Administrator)

    Position Overview:

    The Training Specialist is responsible for assisting the Manager of Learning and Development in the planning, developing, organizing, and coordinating a continuous staff training and development program, encompassing all phases of operation of CBH. The Training Specialist develops and presents training on various applications and maintains accurate records of all trainings.

    Core Expectations:

    Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.

    ·         Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.

    ·         Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.

    ·         Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.

    ·         Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.

    ·         Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.

    ·         Actively participate in required meetings and complete all mandatory trainings.

    ·         Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.

    ·         Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.

    Essential Functions:

    • Develops and presents application training for all staff including but not limited to Microsoft Office Suite and Clinical Applications 
    • Manage training activities and reporting within the Learning Management System (LMS)
    • Processes, manage and track Tuition Reimbursement and Professional Development applications
    • Coordinates and facilitates new employee orientation training program
    • Provides administrative coordination for training classes such as scheduling, contract administration, and ensuring availability of audiovisual equipment, etc.
    • Performs monthly evaluations of the effectiveness of courses
    • Designs and maintains HR and training intranet home pages and content
    • Maintains training database and generates routine and ad hoc reports
    • Develops on-line training courses using identified instructional design applications
    • Assists in planning and implementing agency wide training programs
    • Provides consultation to individual staff around application troubleshooting and assistance
    • Develops, prepares and adapts staff training materials and manuals to cover specific training needs; revises, rewrites and edits existing training guides as needed
    • Other related duties as assigned

    Position Requirements:

    ·         Education:  Bachelor’s degree, preferably in Human Resources or related field.  (Experience considered in lieu of degree)

    ·         License/Certification:  PHR / SHRM-CP or CPLP preferred

    ·         Relevant Work Experience: Minimum of 3 years of progressive training and experience, preferably in a human services or healthcare setting

    ·         Skills:

    ·         Proficient with social media and talent management products and tools

    ·         Ability to interact effectively with management

    ·         Ability to multi-task

    ·         Proficient in Articulate 2

    ·         Proficient in Microsoft Office products, including Outlook, Word and Excel

    Core Competencies:

    ·         Teamwork and Collaboration:  Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables.  Encourage unity and help remove barriers to productivity and success.

    ·         Respect:  Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.

    ·         Member Centric:  Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.

    ·         Honesty and Integrity:  Be open and honest in all we do.  Maintain the highest level of integrity at all times. 

    ·         Commitment to Service Excellence:  Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.

    ·         Compassion and Empathy:  Demonstrate a deep appreciation for another’s situation and point of view.    Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.

    ·         Problem Solving:  Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.

    ·         Initiative and Self-Directed:   Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.

    ·         Flexibility and Adaptability:  Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals.  Strive to adapt to, accept and embrace change within areas of responsibility.

    ·         Communication:  Effectively and appropriately share thoughts, ideas and information - both written and oral.  Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations. 

    Work Conditions (including travel, overtime required, physical requirements and occupational exposure):

    • Must be able to work non-traditional hours as needed.
    • Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
    • Ability to utilize computers and office equipment to complete daily work responsibilities.
    • Regularly works inside in areas that are adequately lighted and ventilated.  Some fluctuation in temperature. No protective equipment routinely needed.
    • Must be able to adapt to continuous changes/demands of the job.

    Equal Employment Opportunity: Community Behavioral Health (CBH) provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, gender identity, sexual orientation, individual genetic information or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

    Americans with Disabilities Act: Applicants as well as employers who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation.  The organization shall determine reasonable accommodation on a case-by-case in accordance with applicable law.

    This job profile reflects management’s assignment of current duties, responsibilities, and essential functions; it does not prescribe all or restrict the tasks that may be assigned now, or in the future, relevant to the responsibilities for this position.  Community Behavioral Health (CBH) may change the specific job duties with or without prior notice based on the needs of the organization. 

    To apply, go to http://www.cbhphilly.org/ and click on "opportunities"

    The Training Specialist is responsible for assisting the Manager of Learning and Development in the planning, developing, organizing, and coordinating a continuous staff training and development program, encompassing all phases of operation of CBH. The Training Specialist develops and presents training on various applications and maintains accurate records of all trainings.

The Learning & Development Professionals of Greater Philadelphia offers professional development opportunities for participants to sharpen their skills and learn how to use new tools in a collaborative environment with best practices. We focus on Instructional Design, Facilitation, and Learning Technology topics and trends. We design our sessions to be hands-on learning experiences where participants can apply what they learn in the moment, receive valuable feedback, and gain insights on how to make improvements to their work.

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